1. Who we are
This website is operated by Arqon, a sole trader business providing network installation and managed IT services, based in Bexley, Southeast London.
Trading name: Arqon
Contact: hello@arqon.co.uk
Website: https://arqon.co.uk
For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Arqon is the data controller for personal data collected through this website.
2. What data we collect and why
We only collect personal data when you actively provide it by submitting one of our contact forms. We do not collect data passively through tracking, analytics, or advertising scripts.
| Data collected | How | Why | Legal basis |
|---|---|---|---|
| Name | Quote or health check form | To address you correctly in our response | Legitimate interests / contract |
| Business name | Quote or health check form | To understand the context of your enquiry | Legitimate interests |
| Email address | Quote or health check form | To respond to your enquiry | Legitimate interests / contract |
| Phone number | Quote or health check form | To contact you to discuss your requirements | Legitimate interests / contract |
| Business address / postcode | Quote or health check form | To confirm we cover your area and to plan a site visit | Legitimate interests |
| Details of your IT requirements | Quote or health check form | To provide an accurate quote or health check report | Legitimate interests / contract |
We do not collect sensitive personal data (special category data), data relating to children, or financial information through this website.
3. How we use your data
Information submitted through our forms is used solely to:
- Respond to your enquiry and provide a quote or health check report
- Contact you to arrange a site visit if you request one
- Follow up on a previous conversation relating to our services
We will not use your data to send unsolicited marketing emails. If you become a client, we may occasionally contact you about relevant service updates or renewals — you can opt out of this at any time by emailing hello@arqon.co.uk.
4. Cookies and tracking
This website does not currently use cookies, tracking scripts, or analytics tools. No data is collected about your browsing behaviour on this site.
If we introduce analytics in the future (such as Plausible Analytics, which is privacy-preserving and cookieless) we will update this policy. If we introduce any cookie-based tools, we will add a consent mechanism before those cookies are set.
5. Third-party services
We use the following third-party services to operate this website. Each has its own privacy policy linked below.
| Service | Purpose | Data shared | Privacy policy |
|---|---|---|---|
| Formspree | Processes form submissions and delivers them to our inbox | All data you enter in our forms is transmitted to Formspree's servers | formspree.io/legal/privacy-policy |
| Google Fonts | Serves the typefaces used on this website | Your IP address is sent to Google's servers to download font files. Google may log this request. | policies.google.com/privacy |
| CartoDB / CARTO | Provides map tiles for the coverage area map | Your IP address is sent to CARTO's servers to load map imagery | carto.com/privacy |
| Leaflet.js (cdnjs) | JavaScript library that renders the interactive map | Your IP address is sent to Cloudflare's CDN to download the library | cloudflare.com/privacypolicy |
Formspree acts as a data processor on our behalf. Our use of Formspree is governed by their Data Processing Agreement, which you can access via their website. Data submitted through our forms is stored on Formspree's servers in accordance with their retention policy.
6. How long we keep your data
Enquiries that do not result in a client relationship are retained for up to 12 months from the date of submission, after which they are deleted. This allows us to follow up on outstanding quotes or respond to returning enquiries.
If you become a client, we retain relevant contact and project information for up to 6 years from the end of the client relationship in accordance with HMRC requirements for business records.
7. Your rights
Under UK GDPR, you have the following rights regarding your personal data:
- Right of access — you can request a copy of the personal data we hold about you
- Right to rectification — you can ask us to correct inaccurate data
- Right to erasure — you can ask us to delete your data in certain circumstances
- Right to restriction — you can ask us to limit how we use your data
- Right to object — you can object to our use of your data where we rely on legitimate interests as our legal basis
- Right to data portability — you can request your data in a machine-readable format
To exercise any of these rights, contact us at hello@arqon.co.uk. We will respond within one calendar month.
8. Complaints
If you have concerns about how we handle your personal data, please contact us in the first instance at hello@arqon.co.uk and we will do our best to resolve it.
You also have the right to lodge a complaint with the UK's data protection regulator, the Information Commissioner's Office (ICO):
- Website: ico.org.uk
- Helpline: 0303 123 1113
9. Changes to this policy
We may update this policy from time to time, particularly if we introduce new tools or services to this website. The date at the top of this page will reflect when it was last updated. We will not retroactively change how we use data already collected without notifying you.
10. Contact
For any questions about this privacy policy or your personal data, contact us at: